Thank you for purchasing your needlepoint supplies and stitch guides from Chandail.
Please note some of our policies:
-All sales are final.
-Canvases are non-refundable and cannot be exchanged.
-Threads may be exchanged within 10 days of purchase with receipt. Threads are non-refundable.
-Classes require a deposit to hold a seat in the class. The deposit is non-refundable but can be transferred to another class within one year.
-Chandail has an optional stitch guide service with purchase of threads:
Chandail can write a stitch guide for a canvas purchased from Chandail for a fee of $20.00 unless it is over 12"x12" when the fee will be $5.00 per page.
The fee for a stitch guide for a canvas not purchased from Chandail will be $5.00 per page.
-Please call the shop regarding policies and refunds for Chandail's series and projects.
(Chandail has the right to refuse service.)