Thank you for purchasing your needlepoint supplies and stitch guides from Chandail.
Please note some of our policies:
-All sales are final.
-Canvases are non-refundable and cannot be exchanged.
-Threads may be exchanged within 10 days of purchase with receipt. Threads are non-refundable.
-Chandail has an optional stitch guide service with purchase of threads:
Chandail can write a stitch guide for a canvas purchased from Chandail for a fee of $20.00 unless it is over 12"x12" when the fee will be $5.00 per page.
The fee for a stitch guide for a canvas not purchased from Chandail will be $5.00 per page.
-Our Workshop Classes require a $250.00 deposit at sign-up time.
The deposit is non-refundable but can be transferred to another class one time.
The Class Fee must be paid one month prior to class and is nonrefundable or transferable.
The kit fee is paid at class time.
-Shop Classes require sign-up.
SERIES AND PROJECT POLICIES
-For a series, a deposit is required to sign-up and will be applied to the final kit. The deposit is non-refundable.
-Call for deposit details on our Mystery and Traditional projects.
(Chandail has the right to refuse service.)